Why a Support Desk System?
A support desk ticket system allows our business to scale.
Ultimately this is the purpose as it will drive better processes to support YOUR growth as a Franchisee and The Vend Shop as a whole. Easy to say, but how does it do this:
- Better problem management.
- A help desk system provides amore efficient method of managing problems to ensure that ALL problems are handled to effective conclusion through better visibility of all issues, prioritisation, status updates & communication.
- Problem analysis & audit records
- Keeping track of problems also allows us to identify patterns eg. by machine type which then can be addressed. Similarly we can use the system to generate and keep track of maintenance &health audit requirements which are increasingly part of everyday life.
And remember doing so increases the value of your investment!